1. Introduction
Aretion AI ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Services.
2. Information We Collect
2.1 Information You Provide
- Account Information: Name, email address, company name, phone number
- Payment Information: Billing address, payment method details (processed securely by Stripe)
- Profile Information: Job title, department, preferences
- Communications: Support tickets, feedback, and correspondence
2.2 Information Collected Automatically
- Usage Data: Features used, pages viewed, time spent, click patterns
- Device Information: IP address, browser type, operating system, device identifiers
- Log Data: Access times, error logs, API calls
- Cookies: Session tokens, preferences, analytics data
2.3 AI Agent Data
- Agent Configuration: Prompts, rules, workflows you create
- Conversation Data: Interactions between your agents and end-users
- Performance Data: Agent metrics, success rates, response times
3. How We Use Your Information
We use your information to:
- Provide, maintain, and improve our Services
- Process transactions and send billing notifications
- Respond to your inquiries and provide support
- Send service updates and important notices
- Monitor and analyze usage patterns
- Detect and prevent fraud and abuse
- Comply with legal obligations
- Improve AI agent performance and accuracy
4. How We Share Your Information
We do not sell your personal information. We may share your information with:
4.1 Service Providers
- Payment Processing: Stripe (payment processing)
- Cloud Infrastructure: AWS (hosting and storage)
- Analytics: Analytics providers for usage insights
- Communication: Email service providers
4.2 Legal Requirements
We may disclose information when required by law, legal process, or to:
- Comply with legal obligations
- Protect our rights and property
- Prevent fraud or security issues
- Protect the safety of users
4.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred. We will notify you before your information becomes subject to a different privacy policy.
5. Data Security
We implement industry-standard security measures to protect your information:
- Encryption in transit (TLS/SSL) and at rest
- Access controls and authentication
- Regular security audits and monitoring
- Secure data centers with physical security
- Employee training on data protection
However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.
6. Data Retention
We retain your information for as long as necessary to:
- Provide our Services to you
- Comply with legal obligations
- Resolve disputes
- Enforce our agreements
When you close your account, we will delete or anonymize your personal information within 90 days, except where retention is required by law.
7. Your Rights and Choices
7.1 Access and Correction
You can access and update your account information through your account settings or by contacting us.
7.2 Data Portability
You can export your data in a machine-readable format through your account settings.
7.3 Deletion
You can request deletion of your account and personal information. Some information may be retained as required by law.
7.4 Marketing Communications
You can opt out of marketing emails by clicking the "unsubscribe" link in any marketing email or through your account settings.
7.5 Cookies
You can control cookies through your browser settings. Note that disabling cookies may affect functionality.
8. Children's Privacy
Our Services are not intended for children under 13. We do not knowingly collect information from children. If we learn we have collected information from a child under 13, we will delete it promptly.
9. International Data Transfers
Your information may be transferred to and processed in the United States or other countries where we or our service providers operate. We ensure appropriate safeguards are in place for international transfers.
10. California Privacy Rights
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):
- Right to know what personal information we collect
- Right to know how we use and share your information
- Right to delete your personal information
- Right to opt out of sale (we do not sell personal information)
- Right to non-discrimination for exercising your rights
To exercise these rights, contact us at support@aretionai.com
11. European Privacy Rights (GDPR)
If you are in the European Economic Area, you have rights under the GDPR including:
- Right of access to your personal data
- Right to rectification of inaccurate data
- Right to erasure ("right to be forgotten")
- Right to restrict processing
- Right to data portability
- Right to object to processing
- Right to withdraw consent
To exercise these rights, contact us at support@aretionai.com
12. Cookies and Tracking
We use the following types of cookies:
- Essential Cookies: Required for the Services to function
- Functional Cookies: Remember your preferences
- Analytics Cookies: Help us understand how you use our Services
- Advertising Cookies: Used to show relevant ads (if applicable)
13. Third-Party Links
Our Services may contain links to third-party websites. We are not responsible for the privacy practices of these sites. We encourage you to review their privacy policies.
14. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by:
- Posting the new policy on our website
- Updating the "Last updated" date
- Sending you an email notification
Your continued use of our Services after changes constitutes acceptance of the updated policy.
15. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us:
Aretion AI
Email: support@aretionai.com
Website: https://aretionai.com
Data Protection Officer: For GDPR-related inquiries, contact support@aretionai.com